F.A.Q.

Frequently Asked Questions


About our products

We sell Kontakt samples, Reason Refills and Soundfonts ready to play as well as raw samples in Wav format.  All prices in this site are expressed in US Dollar by default, you can change currency to Euro or British Pound from the Site's header menu at the top right.

 

Which is the difference between Libraries and Collections?       

 

We offer three types of items a) Sample Collections: a selection of patches from a certain synth. b) Sample Libraries: a selection of patches from a certain synth sorted by patch type. c) Bundles: items that include a pack of collections and libraries from several synths.

 

Have these libraries the modulation wheel effect assigned?

 

Yes on all Kontakt and Reason Refills, Soundfonts too but the effect depens on the player you are working with.

 

Are your Wav Samples key labeled?

 

Yes, each wav sample has the key on its file name, so it will be easy to map them with any sampler.

 

Why some of your libraries has less multisamples and multilayers than other?

 

What we guarantee is an overall standard of high quality samples despite the size of the multi-samples and number of layers per patch. Each instrument has its own character together with its optimal sample method.

 

 

How to buy

You can visit and shop at this site from your phone, tablet, desktop computer or any other connected device. You have several ways to navigate our catalog,  just clic on any "Add to cart" button in order to select what you want. To see your cart's content  clic on the upper right corner cart icon at any page you visit in the store.

 

How do I proceed with checkout?

 

To proceed with checkout just clic on the upper right corner cart icon and press the "Checkout" button. On the checkout page you need to register if you are a new customer or login if you are a returning customer. Then you can proceed with checkout.

 

How about payment?

 

Payments methods used in our site are Credit/Debit cards, Apple pay, Google pay, Giropay, iDeal, Bancontact and Paypal. After checkout you will be redirected to a Stripe checkout page (our credit and debit cards payment processor) or the Paypal checkout window accordingly to your choice. When you buy in our store you will never share your financial information with us. All your purchases are protected through the Stripe and Paypal buyer protection policies.

 

 

About our Kontakt Samples

How to install our Kontakt libraries

 

- Outside Kontakt unzip all the zip file content, copy it to your hard drive and remember where it is.

 

- Run Kontakt and use the built in file browser (at the left side on Kontakt's window) to go where you have copied all the files.

 

- Look for any .nki instrument and double click it to select the desired instrument to play or drag and drop it to the right side window on Kontakt.

 

Which Kontakt version is needed to load these libraries?

 

Kontakt 4.1 full version or any later.

 

Do your Kontakt samples work with Kontakt free player?

 

Can be loaded but Kontakt free player will run in demo mode with 30 minutes restriction.

 

Kontakt 6 running in demo mode after update

 

Here you can read some official Native Instruments articles on this matter that can help you to solve it:

 

https://support.native-instruments.com/hc/en-us/community/posts/360003285298-Kontakt-6-Only-Runs-in-Demo-Mode-en-us-

 

https://support.native-instruments.com/hc/en-us/articles/209554189-My-KONTAKT-PLAYER-Instrument-Unexpectedly-Switches-to-Demo-Mode

 

https://support.native-instruments.com/hc/en-us/community/posts/360002804138-Kontakt-6-Player-Demo-Mode-en-us-


More help:

 

https://spitfireaudio.zendesk.com/hc/en-us/articles/360012084814-Demo-Mode-After-Kontakt-6-Update

 

 

 

About our Reason Refills

Which Reason version is best to load these Refills?

 

Reason 6.0 or any later. Note that our Refills also can bue used on Reason 4 and 5.

 

Do your Refills work with Reason Essentials?

 

All NNXT patches are fully compatible but some Combinator patches won't load properly because they use modules that are not present in those simplified versions of Reason.

 

 

About our Soundfonts

They are compatible with any software or hardware capable to handle sf2 files such as FL Studio, Bismark, SFZ, TX16Wx, XS-1, Phenome, Shortcircuit, Kontakt, Reason and with proper plugin: Logic, Ableton Live, Cubase, Garage Band, Pro Tools, Sonar, Nuendo, Studio One, Digital Performer, Mixcraft, Bitwig, Reaper and more.

 

Do you recommend any Soundfont player?

 

We suggest to use some free Soundfont Player such as TX16Wx or Sforzando. They are very professional and run on Mac or PC systems as stand alone, VST / AU / AAX / RTAS. With these plugins you will be able to play our Soundfonts stand alone or with most common DAW as listed above.

 

 

Looking for a specific sound?

If you are looking for a specific sound and don't know what to choose, just let as know and we will recommend the best library for your needs or ask for support.

 

Your account

From your Account you can access to the download area in order to get your purchased products. Basic personal data we need from you to register and complete the transaction is your email address and username (any email and username of your choice), the email address you provide to us may be the same you use for your PayPal account, but this is not a requirement. We never sell to third parties any personal information collected from you. To learn more about how we manage your information you can read our Privacy Policy found in the informational pages at the bottom of this site.

 

 

Delivery info

Our products are digital delivered to you. Once your payment is confirmed a message will be sent to your registered email address with access to your purchased products. You can also access to the Account > Download area in this same site and find the links to download your purchased products. To access your Account area just clic on your username at the top right of this site.

 

 

Advanced Search Tool

Try the advanced search tool to find the sound you are looking for. With this tool you can explore our whole catalog by categories and then refine the search results with the filter section at the left side of the screen. You can try many types of keywords like genres, patch names, instrument kind, etc.

Reward Points

Every time you buy a product you earn certain amount of reward points. With those points you can buy more items or get discounts. In each product description area it is stated how much point you need to buy it. The amount of reward points you earned is shown in your account page. During checkout you can apply your points to get the applicable discount.

 

 

Return information

As we sell digital goods returns are not accepted.  We do our best to bring you a high quality stardard, in case you find any defect, malfunction or incomplete part in your purchased products you must notify us with a brief description of such defect and we will fix it as soon as possible.

 

 

Facts about our single user license

All samples you buy from us are royalty free. You can use them within your compositions for commercial and non-commercial purposes. The samples we provide are licensed to you, not sold.  Your purchase is non-transferable meaning that only you can use the samples bought. You can't resell them in whole or in part. We invite you to read the full License Agreement found in the informational pages at the bottom of this site.

 

 

Download and unpack

Almost all our sample libraries are packed into zip archives that can be easily downloaded, however some of them that are too large are packed into rar archives. While you can visit and shop at this site from your phone, tablet, computer and any other connected device, we strongly recommend to download your purchased products from a desktop or notebook computer running Windows or Mac OSX.

 

Once downloaded your archives need to be unpacked in order to get the actual sample files. Nowadays this can be easily done from any Windows or OSX based computers.

 

Unpack on Mac and Windows

 

If you experiment any issue trying to unzip the archives on OSX just use  Unarchiver a free app to open them: you can get it at https://theunarchiver.com. On Windows systems you may need Winrar, get it here.

 

Multipart zip and rar archives

 

Some libraries that are too large are packed within more than one archive with several parts that are joined (part 1, part 2, ...). To extract the content place all the archives into the same folder and begin to extract from part 1 only,  content from subsequent parts will be extracted automatically.

 

Can I make a backup copy?

 

Yes, you can backup the downloaded files solely for your own use onto your own preferred physical media such as hard drives, usb drives, DVDs.

 

 

Watermarks

To keep a high quality product standard and preserve its originality, all the samples and files we distribute have visible and secret watermarks.

 

Newsletter subscription

You can subscribe to our monthly newsletter at the bottom of this site and receive fresh information about new releases, sales and more. You can unsubscribe at anytime from your account area.

 

 

Support

If you have any further question contact us for support at any time here. We will respond as soon as possible within the next 24 to 48 hours.